1. Introduction

Dyanet Inc. ("Dyanet," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at www.dyanet.com, use our Software as a Service (SaaS) platforms, or otherwise interact with our services.

Our products and services include: Uptime (monitoring and availability platform), ILM — Integrated Learning Management (education software), Azer, Nexus, and Oxus Suite of application and integration servers, QAIM (security and OpenID Connect server), and internet domain, certificate, server sales and eCommerce facilitation applications (collectively, the "Services").

Dyanet Inc. is incorporated in Canada and operates from offices in Canada, the United States, and through an affiliate office in Pakistan. This Policy applies globally to all users of our Services regardless of location.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you register for an account, subscribe to a Service, make a purchase, request support, or otherwise communicate with us. This may include: name, email address, phone number, mailing address, billing and payment information, organization name and role, authentication credentials, and any other information you choose to provide.

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain technical information, including: IP address, browser type and version, operating system, device identifiers, pages visited and features used, access times and referring URLs, and usage patterns and interaction data.

We use cookies and similar tracking technologies (web beacons, pixels) to collect this information. You can manage your cookie preferences through your browser settings.

2.3 Information from Third Parties

We may receive information about you from third-party sources such as identity verification services, payment processors (including Stripe), domain registrars, certificate authorities, and publicly available databases, consistent with applicable law.

2.4 Service-Specific Data

Each of our Services may collect additional data specific to its function. For example: Uptime collects monitoring endpoint data and alert configurations; ILM collects learner profiles, course progress, and assessment results; QAIM processes authentication tokens and identity federation data; our eCommerce platforms process domain registration details, certificate orders, and transaction records. We process this data solely to deliver the Service you have subscribed to.

3. How We Use Your Information

We use the information we collect for the following purposes: to provide, maintain, and improve our Services; to process transactions and send related information (confirmations, invoices, technical notices); to respond to your requests, comments, and questions and provide customer support; to monitor and analyze usage trends to enhance user experience; to detect, prevent, and address technical issues, fraud, and security incidents; to comply with legal obligations; and to send you marketing communications where permitted by law, which you can opt out of at any time.

4. Legal Bases for Processing (Where Applicable)

Where required by law (such as under GDPR, PIPEDA, or similar frameworks), we process personal information on the following legal bases: performance of a contract with you; your consent, which you may withdraw at any time; our legitimate interests in operating and improving our Services, provided these do not override your rights; and compliance with legal obligations.

5. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of recipients:

Service Providers: We share data with trusted third parties who perform services on our behalf, including cloud infrastructure providers (Amazon Web Services, regions ca-central-1 and eu-west-1), payment processors (Stripe), email delivery services, domain registrars, certificate authorities, and analytics providers. These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Dyanet, our users, or the public.

Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information with third parties when you have given explicit consent to do so.

6. International Data Transfers

Dyanet operates from Canada, the United States, and Pakistan. Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses, adequacy decisions, and other mechanisms recognized under applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.2+) and at rest, access controls and authentication (including through QAIM), regular security assessments and monitoring (through Uptime), incident response procedures, and employee security awareness training. Please refer to our Information Security Program document for comprehensive details. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and are governed by our Data Governance and Management Procedures. When personal information is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information: the right to access and receive a copy of your data; the right to correct inaccurate or incomplete data; the right to request deletion of your data; the right to restrict or object to processing; the right to data portability; and the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@dyanet.com. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Services are not directed to children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information. For ILM (education software), where minors may use the platform as learners, data collection is limited to what is necessary for educational purposes, and parental or institutional consent is obtained as required by law.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platforms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date. For significant changes that affect how we process your data, we will provide additional notice (such as email notification) where required by law. Your continued use of our Services after such changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Dyanet Inc.
Privacy Officer
Canada: 21 Simcoe St S., Oshawa, ON L1H 4G1
United States: 500 Greentree Centre, Suite 104, Marlton, NJ 08053
Email: support@dyanet.com
Phone: +1 416 838 4699